Frequently Asked Questions

About Your Order

Which payment methods are available on this site?

We accept Visa, MasterCard, Discover, and American Express credit and debit cards. We also accept school checks.

Do you accept custom and special orders?

Yes. We require payment in full at the time the order is placed. Custom and special orders cannot be cancelled or modified for any reason once the order has been processed. Minimums apply!. Please allow 4-6 weeks for delivery.

Where do you ship to?

We ship worldwide to most countries.

How much does shipping cost?

Shipping charges vary depending on the country of destination as well as the shipping method selected.

 

Our standard shipping rate to destinations located in the United States is $9.95 (delivery time 1-4 business days). We also offer 3-day service for $19.95, 2-day service for $29.95, and Next Day service for $74.95 (delivery by end of day).

 

Our standard shipping rate to destinations located in Puerto Rico/US Virgin Islands is $14.95 (delivery time 3-5 business days). We also offer USPS Express Mail service for $39.95 (delivery time 1-2 business days).

 

Our standard shipping rate to destinations located in Canada is $49.95 (delivery time 6-10 business days). We also offer USPS Express Mail service for $69.95 (delivery time 3-5 business days).

 

Our standard shipping rate to destinations located in Africa, Asia, Australia, Europe, and South/Central America is $69.95 (delivery time 8-12 business days). We also offer USPS Express Mail International service for 89.95 (delivery time 5-7 business days).

 

Shipments to locations outside the United States and Puerto Rico/US Virgin Islands are international shipments and our shipping charge covers only the cost of freight. Any customs fees, duties, taxes, and/or other import related charges that may be due for such international shipments are the sole financial responsibility of the customer.

 

A processing fee will be charged for orders that are shipped using a customer supplied carrier account number. The processing fee will be $5.00 for domestic shipments and $10.00 for international shipments.

 

All amounts are expressed in US dollars.

 

When will my order ship?

Accepted orders that are received by 12 PM EST (Monday-Friday) are guaranteed to be shipped the same day. Orders received after 12 PM EST (Monday-Friday) may be shipped on the same day, but are only guaranteed to be shipped on the next business day. Orders that are received on weekends or holidays will be shipped no later than the next business day after the order has been accepted. Standard delivery time will vary from 2-6 business days to most destinations. To receive your delivery in a timelier manner you may choose one of the expedited delivery method options when checking out.

 

Although UPS is our primary shipping carrier we reserve the right to ship your order through the United States Postal Service (USPS) or any other carrier that we deem appropriate.

 

Do I need to sign for the delivery of my order?

To reduce the possibility that either you or we will fall victim to any kind of fraudulent activities a signature may be required.

Will I be charged sales tax?

We are required by law to collect sales tax for shipments to locations within Florida and Pennsylvania. Businesses, schools, charities, and not-for-profit organizations that provide us with a valid Resale or Tax Exempt Certificate shall be exempt from sales tax.

Can I mix products together to get the "As Low As" price?

No. Our system does not accept mixing different styles together for volume discount pricing. Each product has its own unique price schedule and the price you pay is determined by the quantity you buy of that specific item.

Will you sell my personal information?

We respect your privacy and we appreciate that you are entrusting to our care some of your very important personal information. You can rest assured that we will never resell your information or provide access to it by any third party not directly associated with us. Information collected on this website is used only for processing purposes. For more details, please take the time to read our Privacy Policy as it further explains our commitment to your privacy.

What is your order processing policy?

We reserve the right, at any time after receipt of your order, to accept or decline processing the order for any reason.

 

One of our biggest concerns as an online retailer is to verify the validity of every order we receive to ensure that neither you nor we will fall victim to any kind of fraudulent activities. On occasion, we may ask for your help substantiating information for orders that need further verification. Accordingly, if the payment information provided for an order cannot be authenticated, we reserve the right to refuse to process any order should it not meet our verification standards for a valid order. We may even require further corroboration for certain orders even though we may have obtained an authorization number from the financial institution for fraud avoidance.

 

In addition, orders received by us with a shipping address that is not exactly the same as the approved billing address will require further verification and/or may be declined. Please be advised that if such orders are not immediately declined, the verification process may cause a delay of the processing and shipping of the order. Orders from established customers with a purchasing history of at least 60 days usually can be shipped to addresses other than the billing address on file with the credit card company. However, we do not guarantee that we will accept such 3rd party shipments automatically.

 

Furthermore, even though we make every effort to provide you with the most accurate, up-to-date information regarding our products it is possible that an item on our website may be incorrectly priced. In the event an item is listed at an incorrect price, whether due to a typographical, photographic or technical error, we reserve the right to refuse or cancel any orders placed for such an incorrectly priced item. We apologize for any inconvenience this may cause.

 

Although we try our best to maintain our prices we reserve the right to change our prices at any time without notice.

 

About Our Products

What is a rhinestone?

A rhinestone is a diamond simulation made from rock crystal, glass or acrylic. Originally, rhinestones were rock crystals gathered from the river Rhine, but their availability was greatly increased when the Alsatian jeweler George Frederic Strass had the idea to coat the lower side of glass with metal powder imitating diamonds. Hence, rhinestones are called Strass in the German language. Rhinestones make excellent imitations of diamonds, and good manufacturers even capture the glistening effect that real diamonds have in the sun. Rhinestones come in many different colors and grades. Glamour Goddess® offers the finest quality of Austrian rhinestones in Crystal, Crystal AB, and 23 additional colors.

 

Crystal rhinestones are colorless artificial gems, often with facets that sparkle in imitation of a diamond.

 

Aurora Borealis (AB) or "Aqua aura" refers to a thin metallic coating that is applied to crystal stones to produce a beautiful iridescent effect. AB rhinestones are one of the most popular stones available because of the rainbow effect that is illuminated within the stones. These stones are produced mainly in Austria and the Czech Republic.

 

Swarovski® refers to the finest luxury brand name for the range of precision-cut crystal glass rhinestones produced exclusively by the Swarovski Company located near Zurich, Switzerland. Swarovski® crystals were created by Daniel Swarovski in 1892. Swarovski® crystals are famous for their spectacular luminescence and they are also the most expensive rhinestones.

 

Are your products hypoallergenic?

Yes. All products displayed on this website are hypo-allergenic, nickel-free, and lead-free. All pierced earring posts are made with surgical stainless steel.

What is your product guarantee?

We guarantee our products to be free from manufacturing defects. We stand behind every item we sell and offer only the finest products available. In addition, we make every effort to meet your high standards for quality products, reliable shipping, and exceptional customer care. Should you have any questions or concerns please feel free to contact us for assistance.

About Returns

What is your return policy?

To determine if your order qualifies for a return 3 simple rules apply.

 

  1. Returns must be received at our warehouse within 30 days from purchase date.
  2. You are responsible for the cost of return shipping. 
  3. Include a copy of your invoice with your return shipment.

 

For your protection, we advise you to ship your return using a traceable carrier to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent the possibility of damage during the shipping process. We will not be liable for any costs associated with the loss or damage of returned merchandise during transit.

 

NOTE: Returns must be authorized by us. For assistance with your return please contact us so we can provide you with a Return Merchandise Authorization (RMA) number. The RMA number must be clearly and legibly displayed on the outer packaging of your return.

 

For assistance with your return please contact us so we can provide you with a return merchandise authorization (RMA) number. The RMA number must be clearly and legibly displayed on the outer packaging of your return. Items authorized for return must be returned in their original condition.

 

Original condition means that the cellophane packaging enclosing the jewelry product(s) must not be opened, cut, torn, written on or tampered with in any way.

 

Upon receiving and inspecting the returned merchandise, and determining it is still in its original condition, we will reimburse your credit card for the full purchase price of the returned merchandise less the original shipping charge shown on your invoice or the actual cost of shipping, whichever is greater.

 

Allow 14 days from the time we receive the returned merchandise to process a refund to your credit card.

 

If your return is in compliance with the above rules, kindly ship your package to the following address:

 

Glamour Goddess Jewelry
Attn: Returns
2901 Clint Moore Rd - #413
Boca Raton, FL  33496

 

IMPORTANT:  Some of the following charges could affect the amount to be reimbursed to your credit card.
If your return drops your final purchase amount below $100, we will deduct $5 (our customary handling charge for orders less than $100) from the amount to be reimbursed to your credit card.

 

Due to our volume discount price structure partial returns of an item may result in a price change for the remaining quantity you keep. If your return results in a price change, we will adjust the amount to be reimbursed to your credit card to reflect the proper price for the quantity you retain.

 

If your return drops your final purchase amount below the amount required to qualify for additional discounts, we will deduct the amount of such additional discounts from the amount to be reimbursed to your credit card.

 

Returns that are not in compliance with the rules of our return policy will be subject to all aforementioned charges, which may apply plus a 20% re-stocking fee of the returned merchandise value.

 

The following are final sales and cannot be returned for credit or exchange:

 

  1. any jewelry product whose cellophane package has been opened, cut, torn, written on or tampered with
  2. custom orders
  3. special orders
  4. items on sale or clearance items
  5. orders of $500 or more

What if I refuse delivery of my order?

If you refuse delivery of your order from the carrier service for any reason whatsoever, it will be treated as an unauthorized return and reimbursement to your credit card for such an unauthorized return will be as follows:

 

If the return is from a location in the United States, we will only reimburse your credit card for the purchase price of the item

 

  1. less the original shipping & handling charge, and
  2. less the return shipping charge, and
  3. less any additional discounts, and
  4. less a re-stocking fee equivalent to 25% of the merchandise value of such refused order.

 

Shipments to locations outside the United States are international shipments.  If delivery of an international shipment is refused by the customer, and as a result of such refusal, the courier service demands payment of any costs incurred, including, but not limited to customs fees, duties, taxes, and/or other import related charges, we will pay all such costs.  Accordingly, we will only reimburse your credit card for the purchase price of the item

 

  1. less all such costs as indicated above, and
  2. less the original shipping & handling charge, and
  3. less the return shipping charge, and
  4. less any additional discounts, and
  5. less a re-stocking fee equivalent to 25% of the merchandise value of such refused order.

 

If the courier service is unsuccessful in their attempt to deliver your order, and whereas the courier begins a "return to sender" procedure, all costs associated with such "return to sender" procedure will be the sole financial responsibility of the customer. Accordingly, we will only reimburse your credit card for the purchase price of the item

 

  1. less all such costs as indicated above, and
  2. less the original shipping & handling charge, and
  3. less the return shipping charge, and
  4. less any additional discounts, and
  5. less a re-stocking fee equivalent to 25% of the value of the returned merchandise.

 

In addition, if the order is an international shipment, we will further reduce the amount to be reimbursed to your credit card by any customs fees, duties, taxes, and/or other import related charges that have been paid by us to the courier as indicated herein above.